Shipping & Returns

*Northern Ireland excluded

Type	Delivery cost
2 Working Days - Orders Under £200	£5
2 Working Days - Orders Over £200	Free

 

Type	Delivery Cost
2 Working Days - Small Furniture Items	£15 per order
2 Working Days - Large Furniture Item	£35 per order

 

Country	Delivery cost
France & Germany	From £33/item
Ireland, Northern Ireland, Belgium, Luxembourg, Netherlands	From £30/item
Spain, Italy & Portugal, Austria, Denmark, Finland, Sweden	From £37/item
United States	From £12 for tabletop & accessories From £44 for furniture per item
Canada	From £52/item

 

We endeavour to ship everywhere. If your destination is not listed, please email us at CustomerCare@SharlandEngland.com for a bespoke quote. 

You can request a return within 21 days from receipt of your order. Please contact CustomerCare@SharlandEngland.com to request a return label. Please note that the customer is responsible for the cost of the return shipment.  In the UK, this is £7 /parcel for small items, and £30/parcel for large items - this will be deducted from your refund. For international returns, we will provide you with a quote from our courier partners.

Your item must be unused and in the same condition that you received it, in its original packaging and with the attached receipt or proof of purchase. Make sure the item is well protected when returning it to us, so that it is not damaged in transit. When the item is received by our warehouse, we will initiate a refund (please allow 4-7 business days), excluding the initial shipping cost. 

If you are not entirely satisfied with your purchase, we’re here to help. 

In the unfortunate case that your item(s) are damaged or broken in transit, please notify us within 5 days of receiving it at customercare@sharlandengland.com, attaching photos to the email, a brief description of the damage, the order number and shipping information. We understand how disappointing this can be and will do our absolute best to replace them as quickly as possible. Once we receive your email, we will follow-up with next steps. Please note, however, any faults reported after 5 days of receiving the item, will be deemed as general wear and tear. 

Sharland England reserves the right to refuse any return on merchandise that does not meet our return requirements. We are unable to offer an exchange or refund on items that are deemed damaged upon return - scratched, worn or not in their original packaging. The customer is responsible for paying the return shipping cost. We strongly recommend using a trackable shipping service and you are advised to arrange your own insurance. We cannot accept responsibility for parcels lost in transit.