Shipping
Last Order Dates For Christmas Delivery
United Kingdom
Order by midnight GMT on the 19th December 2024.
United States & International
Order by midnight PST on the 18th December 2024.
United Kingdom Orders*
*Northern Ireland excluded
If we receive your order by 2pm Monday-Friday, we aim to dispatch your order on the same day. If your order is received after 2pm, it will be dispatched the following business day.
Tabletop & Small Accessories
Type |
Delivery cost |
2 Working Days - Orders Under £200 |
£5 |
2 Working Days - Orders Over £200 |
Free |
Furniture
Type |
Delivery Cost |
2 Working Days - Small Furniture Items |
£15 per order |
2 Working Days - Large Furniture Item |
£35 per order |
International Orders
Country |
Delivery cost |
France & Germany |
From £33/item |
Ireland, Northern Ireland, Belgium, Luxembourg, Netherlands |
From £30/item
|
Spain, Italy & Portugal, Austria, Denmark, Finland, Sweden |
From £37/item
|
United States |
From £12 for tabletop & accessories
From £44 for furniture per item
|
Canada |
From £52/item
|
Customs
When a package is delivered internationally, it may be subject to duties, taxes, customs duties, and / or handling fees by the destination country. These charges are typically due once the package arrives in the destination country. The customer is responsible for paying these charges, which may be done through your local customs office. If left unpaid, or if a customer rejects their item at customs, the shipping cost to return that item to Sharland England, will be deducted from the original product price customer refund.
Returns
Change of mind returns
You can request a return within 21 days from receipt of your order. Please contact
CustomerCare@SharlandEngland.com to request a return label. Please note that the customer is responsible for the cost of the return shipment.
In the UK, this is £7 /parcel for small items, and £30/parcel for large items - this will be deducted from your refund. For international returns,
we will provide you with a quote from our courier partners.
Your item must be unused and in the same condition that you received it, in its original packaging and with the attached receipt or proof of purchase. Make sure the item is well protected when returning it to us, so that it is not damaged in transit. When the item is received by our warehouse, we will initiate a refund (please allow 4-7 business days), excluding the initial shipping cost.
Damaged Goods
If you are not entirely satisfied with your purchase, we’re here to help.
In the unfortunate case that your item(s) are damaged or broken in transit, please notify us within 5 days of receiving it at customercare@sharlandengland.com, attaching photos to the email, a brief description of the damage, the order number and shipping information. We understand how disappointing this can be and will do our absolute best to replace them as quickly as possible. Once we receive your email, we will follow-up with next steps. Please note, however, any faults reported after 5 days of receiving the item, will be deemed as general wear and tear.
Returns Policy
Sharland England reserves the right to refuse any return on merchandise that does not meet our return requirements. We are unable to offer an exchange or refund on items that are deemed damaged upon return - scratched, worn or not in their original packaging. The customer is responsible for paying the return shipping cost. We strongly recommend using a trackable shipping service and you are advised to arrange your own insurance. We cannot accept responsibility for parcels lost in transit.
We do not offer returns on antique items (unless damage occurs in transit) due to the fact that all the pieces are entirely unique and will show wear consistent with age. Please see further details on our T&C's page.
Returns Address
Sharland England returns address:
SHARLAND ENGLAND LTD
Sprint Logistics
Bakewell Road
Unit 1 The Links
Orton Southgate
Peterborough
PE2 6BJ