Careers
Customer Service & Operations Assistant
Founded by fashion journalist and broadcaster Louise Roe, Sharland England creates beautiful, hand-crafted rattan furniture, ceramics, linens and glassware. Louise designs Sharland England’s collection with a nostalgic nod to a bygone, charming era of entertaining. Every item is handcrafted by experienced artisans around the world, from Italy and Portugal, to India, Java and Colombia. Named after her great-Grandmother, who lived in Buenos Aires and was the consummate hostess, Sharland England blends informality with elegance, making home feel curated, layered, and warm.
This role will be mainly focused on Sharland England, but will also support tasks for Front Roe, Louise’s fashion business.
The Role
You will be the first point of contact for our Trade & Wholesale customers looking for help placing or tracking their orders, styling their items, or opening an account. We are looking for a team member who will uphold the values of the brand in their interactions with customers, and who can drive value for the business through forging relationships with key customers & long-term partners.
What You'll Be Doing
Trade, Wholesale & Dropship Management
- Act as the main point of contact for trade, wholesale and dropship partners, building strong, day-to-day relationships.
- Manage onboarding of new accounts, supporting set-up and first orders.
- Take care of VIP customers, looking for ways we can go above and beyond in our service.
- Process and oversee trade and wholesale orders in Shopify, ensuring accuracy across pricing and fulfilment.
- Coordinate with warehouses and dropship partners to ensure smooth dispatch and resolve any issues quickly.
- Maintain product line sheets and share accurate product data and assets with partners.
- Support invoicing in collaboration with the finance team.
- Carry out regular partner site checks to ensure listings, pricing and brand presentation are correct.
- Identify opportunities to improve processes and enhance the partner experience.
Operations
- Work closely with our warehouses to ensure all orders are shipped in a timely manner.
- Carry out backend order management, plus some order inputting as needed.
- Process customer returns in Shopify and work closely with both warehouses to ensure timely processing of returns.
- Support in troubleshooting operational issues relating to shipping/carriers, inventory management, duties, charges, etc.
- Support Operations lead with regular ad hoc stock management tasks.
- Manage the product line sheets, update and send out to wholesalers.
- Process new Wholesale orders within Shopify
Customer Service
- Assist the customer service team when needed with tickets and enquiries for general customer service enquiries.
- Represent the brand, aiming to grow brand love through your interactions with customers
About You
- Excellent communication skills, both written and verbal.
- A passion for providing excellent customer experiences
- Customer service experience is helpful, but we are open to candidates who have worked in other careers with transferable skills.
- Proficiency with online platforms generally - CMS experience is desirable
- Confidence in basic Excel work is preferable
- Self-motivated with a positive attitude and the ability to work independently.
- A passion for interiors and an interest in the homeware industry
The Details
- Remote with the option to attend at the office 1 day a week
- Part-time, Contract (3 days per week)
- Flexible working from home
- Staff discount + opportunity to grow with the brand
- Salary dependent on role fit & experience
Please send your CV and cover letter to hello@sharlandengland.com. Please specify that you’re applying for this job in the email subject line.