Careers

Job type: Freelance, part-time (8-10 hours per week) 

Location: Remote 

Job Structure: We are looking for someone who can be available at the beginning and the end of the day for provisionally 2 hours at a time, two days per week. 

Founded by fashion journalist and broadcaster Louise Roe, Sharland England creates beautiful, hand-crafted rattan furniture, ceramics, linens and glassware. Louise designs Sharland England’s collection with a nostalgic nod to a bygone charming era of entertaining. Every item is handcrafted by experienced artisans around the world, from Italy and Portugal, to India, Java and Colombia. Named after her great-Grandmother, who lived in Buenos Aires and was the consummate hostess, Sharland England blends informality with elegance, making home feel curated, layered, and warm. 

www.Sharland-England.com 

How will you make an impact? 

As Customer Service & Operations Associate you will be the first point of contact for our customers looking for help placing or tracking their orders, styling their items, or opening a trade account with us. You will also work closely with representatives from our dropshipper partners to ensure customer satisfaction across all channels. We are looking for a team member who will uphold the values of the brand in their interactions with customers, and who can drive value for the business through forging relationships with key customers & long-term partners. 

What you’re here to do 

Your key responsibilities are: 

Customer Service 

● You’ll be the first point of contact for retail and trade customer order queries, offering support via email/live chat, and occasionally phone. 

● You’ll be the day to day contact for our dropshipper partners for any issues relating to their orders or customers. 

● You’ll take care of VIP customers, looking for ways we can go above and beyond in our service. 

● You’ll represent the brand, aiming to grow brand love through your interactions with customers (both retail and trade).

● We’re always improving - you’ll help us identify ways to be more effective and provide even more exceptional customer experiences. 

Operations 

● Work closely with our warehouse to ensure all orders are shipped in a timely manner.

● Carry out backend order management, plus some order inputting as needed.

● Process customer return in Shopify. 

● Support in troubleshooting operational issues relating to shipping/carriers, and inventory management. 

Skills and values we are looking for: 

● Excellent communication skills, both written and verbal. 

● A passion for providing excellent customer experiences 

● Customer service experience is helpful, but we are open to candidates who have worked in other careers with transferable skills. 

● Proficiency with online platforms generally - CMS experience is desirable

● Confidence in basic Excel work is preferable 

● Self-motivated with a positive attitude and the ability to work independently.

● A passion for interiors and an interest in the homeware industry 

BENEFITS 

● As a small brand, we are nimble and growing; it’s an exciting time to join the team and grow with us. 

● This role is remote. (Occasionally, we may hold team days in central London.) ● Enjoy a staff discount on products. 

● Be part of a small team who work closely together and place importance on having a kind, collaborative and constructive working environment. 

● Salary dependant on role fit & experience. 

Please send your CV and cover letter to steph.reid@sharlandengland.com. Please ensure you have read the job type & hours structure at the beginning of the ad.